A lot has been written about financial wellbeing. On the one hand, we have financial coaches and influencers who share practical tips on how to improve it. On the other, banks and Fintechs are positioning themselves as partners in boosting financial wellbeing, offering savings tools and educational programs. Increasingly, Fintechs are also targeting employers, arguing that financially stressed employees are more likely to be absent, less engaged, and less motivated. As a result, solutions like salary advance platforms (e.g. Scudi) and HR-focused financial wellbeing platforms (e.g. Warren) are gaining traction. Yet, the impact of financial stress and lack of education is substantial. Even in a well-developed country like Belgium, the numbers are staggering: In 2025, only 46% of Belgian households are considered financially healthy or resilient. That means 54% are still vulnerable or unhealthy. Just 32% of Belgians have sufficient financial literacy. Over 60% of Belgian families st...
Enormous investments have gone into optimizing the customer onboarding process. Fintechs have led the way in creating real-time, frictionless onboarding experiences that not only establish a customer relationship and open the necessary accounts but also handle all required KYC due diligence. For fintechs, whose survival often depended on rapid growth, fast customer acquisition was critical - making seamless onboarding a top priority. In response, many incumbent banks have adopted parts of these fluid onboarding journeys, reducing the initial competitive edge fintechs once held. By contrast, offboarding a customer is rarely as smooth. Often manual and cumbersome, this process tends to receive less attention - understandably so, as it represents revenue loss rather than growth. However, opportunities may lie in transforming offboarding into a strategic moment. Automating and simplifying it reduces costs, and a seamless exit experience can preserve goodwill. A customer leaving today might...