AI has already begun transforming financial services - from chatbots and robo-advisors to KYC automation, compliance, AML and credit risk scoring. These innovations are delivering efficiency gains and unlocking millions in cost savings, while driving hyper-personalized, proactive customer engagement. But we’re only just beginning to absorb the implications of generative AI and already the next frontier is arriving: AI agents . Unlike traditional AI, which reacts to commands, AI agents are autonomous systems capable of reasoning, planning and acting independently to pursue complex goals. Within financial institutions, they will become digital co-workers - resolving support tickets, optimizing procurement or identifying fraud anomalies without direct supervision. But the true revolution lies in the hands of the end user . Soon, customers will routinely delegate financial tasks to personal AI agents - from bill payments and online purchases ...
A weekly blog with articles on the future of financial services sector and more particular specifically Fintech, but also on topics, like IT and digitalization and its impact on the world (like e.g. mobility). #fintech #bankingsector #innovation #bankingtechnology