In the current digital world, we are continuously digitally transacting with companies all over the world. Each transaction leaves a digital trace , allowing the company (in case of litigation) to prove you, as the user, have explicitly accepted the transaction. However, as you have probably noticed while surfing on the internet, confirming a transaction can go from a single mouse-click up to a lengthy process flow, requiring actions like a complex authentication, delivery of one or more proof documents, one or more physical (non-digital) steps… This difference is almost always resulting from a conscious decision in a compromise between usability and operational risk (i.e. risk for litigations, fraud risk, reputation risk…). Ideally a company would like to achieve the best possible user experience, combined with the lowest possible operational risk, but that is unfortunately not possible. An electronic signature, which is accepted by law ...
A weekly blog with articles on the future of financial services sector and more particular specifically Fintech, but also on topics, like IT and digitalization and its impact on the world (like e.g. mobility). #fintech #bankingsector #innovation #bankingtechnology