Every business has to deal with refund requests . As there is (at first sight) no business added value in processing these requests (to the contrary they only cost money), very few companies invest in a fluent and efficient process for dealing with them. This in contrast to the standard check-out process , in which significant investments are done to make this process as efficient and frictionless as possible. PSPs like Stripe, Adyen, Mollie… have become multi-billion-dollar companies in optimizing those flows. The so-called exception case of a "Refund Request" might however not be such an exception, especially in the online world, where supplies are not always guaranteed, shippings are not always that reliable and users have the right to return (in case the consumer is not satisfied of the product, has simply changed his mind or the product is broken within the period of guarantee). For example Zalando is known for its easy return policy and a...
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