Skip to main content

Shared mobility - Is there a sustainable business model?


More and more when walking in the large cities in Belgium, I stumble over (e)bikes, eSteps, scooters and cars from different companies, all offering shared mobility solutions and claiming to manage our mobility more efficiently and ecologically.
Even in a small country like Belgium, dozens of mobility providers are active (although many players come and go as well), e.g.
  • (e)Bike: Jump, Villo!, Billy Bike, Blue-bike, Fietspunt, Velo, Cloudbike or Spinlister
  • (e)Scooter: Scooty, Felyx or Poppy
  • (e)Step: Dott, Lime, Troty, Bird, Circ, Poppy, Tier, Flash or Hive
  • Car sharing: Cambio, Partago, Zipcar, Bolides, Poppy, stapp.in, CozyCar, Dégage, Tapazz, Caramigo, or Battmobiel
  • Car pooling: Eventpool, Karzoo, BlaBlaCar, Toogethr, Carpool or Airportstop
Currently shared mobility is still considered as trendy and innovative (a fun, affordable and efficient way to get around), which results in a lot of support of local governments for such initiatives. Nonetheless in many cities, the wild growth of shared bikes and steps "parked" all over the city, starts to create a lot of frustration and risks (e.g. in Barcelona already a mortal casualty with a Lime step).
Even though they definitely form an interesting solution for better mobility and a more sustainable (more eco-conscious) form of transportation, it’s clear that some regulation about how to use and where to "park" is in order.
But what is even more bizarre is the fact that all these initiatives expect to become profitable and sustainable businesses.
Most of these businesses are based on a model of growth-first backed by VC capital, not looking for profitability in the short-term, but rather to obtain a monopoly in certain cities. Once this monopoly is established and a large regular customer base has been built up, prices can increase and profitability should come naturally.
But even then I wonder if without subsidies from the government these models are sustainable, as the costs are high and revenues are uncertain and highly fluctuating, e.g.
  • Very seasonal business. While shared mobility is used a lot in the spring and in the summer, usage is a lot lower in the winter.
  • Difficulty to retain customers, due to the strong competition, but also because frequent users will ultimately buy their own step/bike, as this is cheaper when frequently used.
    For example in Brussels, the usage of a Lime is €1 per use (i.e. to unlock) and 0,25 EUR per minute of usage. If we consider someone using it 5 days a week (back and forth for a distance of 3 km taking 8 minutes), we come to a total amount of 10 * 1 EUR + 10 * 8 * 0,25 EUR = 30 EUR / week at 52 weeks this makes 1.560 EUR. In this case buying your own step will be much more economical.
    New models like monthly subscription models (e.g. for $100 offers up to 5 trips per day) try to keep the recurring users.
  • Fierce competition: high number of different players all competing for the same limited market
  • Lot of costs:
    • IT costs to build and maintain the platform and app to reserve and pay
    • Acquisition cost of the bikes, steps…​, i.e. the initial acquisition (when opening service in a new city), but also the regular replacement as these solutions tend to have short lifetimes, due to incorrect usage, fact that they are always standing outside, vandalism (vehicles get destroyed before breaking even), theft…​
    • Fleet Operations for repairing and recharging the fleet, but also for moving vehicles to places with high demand. Usually this is do by independent contractors (often called "juicers" or "loaders" paid by recharged/repaired vehicle).
    • Heavy costs for marketing (advertisement, discounts granted to attract new users…​)
    • Fight against fraud, e.g. phenomenon of hoarders (i.e. people collecting vehicles to collect a bounty for finding back the vehicle)
    • High legal and lobbying costs, for approval of local governments (e.g. obtaining a license or permit, installation of docks if applicable) and avoiding lawsuits in case of accidents. In order to keep public opinion at their side, the companies need to show the benefits to municipalities. As a result the mobility providers need to invest more and more in safety solutions (e.g. solutions to penalize users when driving vehicle on pavements, reducing speed…​), solutions to ensure proper parking of the vehicles (e.g. by posting picture of the parked vehicle at end of ride), offering discounts to low-income city inhabitants, avoiding trash vehicles by regular retrieval and repair of vehicles, limiting the number of vehicles (which can have an effect on revenues), ensuring proper working conditions of fleet operators (decent wage, often getting robbed, often reducing the ecological character of the fleet)…​
      Many of these initiatives not only cost a lot of money, but often reduce the frictionless nature of the user journey, making the shared mobility service also less attractive.
    • Hygiene issues: the Covid-19 crisis has painfully showed another risk of the business model. Not only do the (light) lock-downs in many countries result in no usage (and thus no revenues), but the shared aspect of the vehicles, provides also a lot of hygienical issues during this crisis.
The need for large amounts of VC-capital is best showed by the amounts of capital raised by different shared mobility companies:
  • Lime: already raised $800 million and is valuated at $2.4 billion
  • Bird: raised a total of around $700 million in funding and has valuation of around $2.8 billion
  • Mobike: Mobike has been sold to Meituan-Dianping for a reported $2.7 billion and accrued a total funding of $900 million
  • Ofo: total funding raised of $2.2 billion
  • Hellobike: total of $1.8bn in funding
  • …​
For the user of such a shared mobility service, there are advantages but also disadvantages of such a shared mobility service (compared to your own vehicle):
  • Advantages:
    • Maintenance and repair are handled for you
    • High flexibility to choose the best way of transport at any moment
    • Vehicle is well insured againt theft
    • Only pay by usage, which is particularly interesting for the occassional users
    • User does not have to take his vehicle along
  • Disadvantages:
    • Not always possible to find vehicle nearby when you need one
    • Vehicle not well adjusted to user’s personal preferences (like height, speed…​)
    • Time lost using the app to unlock and lock vehicle. This issue becomes larger when stronger safety measures are put in place.
    • Pricing, i.e. more expensive especially for frequent users
The above demonstrates clearly that the market of shared mobility is a volume business, meaning it is "winner-takes-it-all" model. This means only a handful of companies (most likely the largest, best funded players, profiting from large-scale synergies) can survive, but even for those the multi billion dollar valuations are overestimated.
Check out all my blogs on https://bankloch.blogspot.com/

Comments

Popular posts from this blog

Transforming the insurance sector to an Open API Ecosystem

1. Introduction "Open" has recently become a new buzzword in the financial services industry, i.e.   open data, open APIs, Open Banking, Open Insurance …​, but what does this new buzzword really mean? "Open" refers to the capability of companies to expose their services to the outside world, so that   external partners or even competitors   can use these services to bring added value to their customers. This trend is made possible by the technological evolution of   open APIs (Application Programming Interfaces), which are the   digital ports making this communication possible. Together companies, interconnected through open APIs, form a true   API ecosystem , offering best-of-breed customer experience, by combining the digital services offered by multiple companies. In the   technology sector   this evolution has been ongoing for multiple years (think about the travelling sector, allowing you to book any hotel online). An excellent example of this

Are product silos in a bank inevitable?

Silo thinking   is often frowned upon in the industry. It is often a synonym for bureaucratic processes and politics and in almost every article describing the threats of new innovative Fintech players on the banking industry, the strong bank product silos are put forward as one of the main blockages why incumbent banks are not able to (quickly) react to the changing customer expectations. Customers want solutions to their problems   and do not want to be bothered about the internal organisation of their bank. Most banks are however organized by product domain (daily banking, investments and lending) and by customer segmentation (retail banking, private banking, SMEs and corporates). This division is reflected both at business and IT side and almost automatically leads to the creation of silos. It is however difficult to reorganize a bank without creating new silos or introducing other types of issues and inefficiencies. An organization is never ideal and needs to take a number of cons

RPA - The miracle solution for incumbent banks to bridge the automation gap with neo-banks?

Hypes and marketing buzz words are strongly present in the IT landscape. Often these are existing concepts, which have evolved technologically and are then renamed to a new term, as if it were a brand new technology or concept. If you want to understand and assess these new trends, it is important to   reduce the concepts to their essence and compare them with existing technologies , e.g. Integration (middleware) software   ensures that 2 separate applications or components can be integrated in an easy way. Of course, there is a huge evolution in the protocols, volumes of exchanged data, scalability, performance…​, but in essence the problem remains the same. Nonetheless, there have been multiple terms for integration software such as ETL, ESB, EAI, SOA, Service Mesh…​ Data storage software   ensures that data is stored in such a way that data is not lost and that there is some kind guaranteed consistency, maximum availability and scalability, easy retrieval and searching

IoT - Revolution or Evolution in the Financial Services Industry

1. The IoT hype We have all heard about the   "Internet of Things" (IoT)   as this revolutionary new technology, which will radically change our lives. But is it really such a revolution and will it really have an impact on the Financial Services Industry? To refresh our memory, the Internet of Things (IoT) refers to any   object , which is able to   collect data and communicate and share this information (like condition, geolocation…​)   over the internet . This communication will often occur between 2 objects (i.e. not involving any human), which is often referred to as Machine-to-Machine (M2M) communication. Well known examples are home thermostats, home security systems, fitness and health monitors, wearables…​ This all seems futuristic, but   smartphones, tablets and smartwatches   can also be considered as IoT devices. More importantly, beside these futuristic visions of IoT, the smartphone will most likely continue to be the center of the connected devi

PSD3: The Next Phase in Europe’s Payment Services Regulation

With the successful rollout of PSD2, the European Union (EU) continues to advance innovation in the payments domain through the anticipated introduction of the   Payment Services Directive 3 (PSD3) . On June 28, 2023, the European Commission published a draft proposal for PSD3 and the   Payment Services Regulation (PSR) . The finalized versions of this directive and associated regulation are expected to be available by late 2024, although some predictions suggest a more likely timeline of Q2 or Q3 2025. Given that member states are typically granted an 18-month transition period, PSD3 is expected to come into effect sometime in 2026. Notably, the Commission has introduced a regulation (PSR) alongside the PSD3 directive, ensuring more harmonization across member states as regulations are immediately effective and do not require national implementation, unlike directives. PSD3 shares the same objectives as PSD2, i.e.   increasing competition in the payments landscape and enhancing consum

Trade-offs Are Inevitable in Software Delivery - Remember the CAP Theorem

In the world of financial services, the integrity of data systems is fundamentally reliant on   non-functional requirements (NFRs)   such as reliability and security. Despite their importance, NFRs often receive secondary consideration during project scoping, typically being reduced to a generic checklist aimed more at compliance than at genuine functionality. Regrettably, these initial NFRs are seldom met after delivery, which does not usually prevent deployment to production due to the vague and unrealistic nature of the original specifications. This common scenario results in significant end-user frustration as the system does not perform as expected, often being less stable or slower than anticipated. This situation underscores the need for   better education on how to articulate and define NFRs , i.e. demanding only what is truly necessary and feasible within the given budget. Early and transparent discussions can lead to system architecture being tailored more closely to realisti

Low- and No-code platforms - Will IT developers soon be out of a job?

“ The future of coding is no coding at all ” - Chris Wanstrath (CEO at GitHub). Mid May I posted a blog on RPA (Robotic Process Automation -   https://bankloch.blogspot.com/2020/05/rpa-miracle-solution-for-incumbent.html ) on how this technology, promises the world to companies. A very similar story is found with low- and no-code platforms, which also promise that business people, with limited to no knowledge of IT, can create complex business applications. These   platforms originate , just as RPA tools,   from the growing demand for IT developments , while IT cannot keep up with the available capacity. As a result, an enormous gap between IT teams and business demands is created, which is often filled by shadow-IT departments, which extend the IT workforce and create business tools in Excel, Access, WordPress…​ Unfortunately these tools built in shadow-IT departments arrive very soon at their limits, as they don’t support the required non-functional requirements (like high availabili

An overview of 1-year blogging

Last week I published my   60th post   on my blog called   Bankloch   (a reference to "Banking" and my family name). The past year, I have published a blog on a weekly basis, providing my humble personal vision on the topics of Fintech, IT software delivery and mobility. This blogging has mainly been a   personal enrichment , as it forced me to dive deep into a number of different topics, not only in researching for content, but also in trying to identify trends, innovations and patterns into these topics. Furthermore it allowed me to have several very interesting conversations and discussions with passionate colleagues in the financial industry and to get more insights into the wonderful world of blogging and more general of digital marketing, exploring subjects and tools like: Search Engine Optimization (SEO) LinkedIn post optimization Google Search Console Google AdWorks Google Blogger Thinker360 Finextra …​ Clearly it is   not easy to get the necessary attention . With th

Deals as a competitive differentiator in the financial sector

In my blog " Customer acquisition cost: probably the most valuable metric for Fintechs " ( https://bankloch.blogspot.com/2020/06/customer-acquisition-cost-probably-most.html ) I described how a customer acquisition strategy can make or break a Fintech. In the traditional Retail sector, focused on selling different types of products for personal usage to end-customers,   customer acquisition  is just as important. No wonder that the advertisement sector is a multi-billion dollar industry. However in recent years due to the digitalization and consequently the rise of   Digital Marketing , customer acquisition has become much more focused on   delivering the right message via the right channel to the right person on the right time . Big tech players like Google and Facebook are specialized in this kind of targeted marketing, which is a key factor for their success and multi-billion valuations. Their exponential growth in marketing revenues seems however coming to a halt, as digi

AI in Financial Services - A buzzword that is here to stay!

In a few of my most recent blogs I tried to   demystify some of the buzzwords   (like blockchain, Low- and No-Code platforms, RPA…​), which are commonly used in the financial services industry. These buzzwords often entail interesting innovations, but contrary to their promise, they are not silver bullets solving any problem. Another such buzzword is   AI   (or also referred to as Machine Learning, Deep Learning, Enforced Learning…​ - the difference between those terms put aside). Again this term is also seriously hyped, creating unrealistic expectations, but contrary to many other buzzwords, this is something I truly believe will have a much larger impact on the financial services industry than many other buzzwords. This opinion is backed by a study of McKinsey and PWC indicating that 72% of company leaders consider that AI will be the most competitive advantage of the future and that this technology will be the most disruptive force in the decades to come. Deep Learning (= DL) is a s