Skip to main content

Brainstorming Without Borders: Making Creativity Work Remotely

 


Companies have become increasingly international, distributed and remote. Sometimes this is the result of expansion or acquisitions, creating organizations with offices spread across countries and continents. Sometimes it is simply the consequence of changing employee expectations: people want to work from home, avoid long commutes and have more flexibility in where they live. And increasingly, companies deliberately recruit internationally to access scarce skills, broader talent pools, competitive labor markets, local customer presence and language expertise. The traditional assumption that the best team is one sitting together in the same building is rapidly disappearing.

Technology has made much of this transition surprisingly natural. Tools such as Slack and Microsoft Teams have made remote communication part of everyday work, while platforms such as SharePoint, Confluence and Notion allow teams to collaborate on information and documents. JIRA, Asana and Trello help coordinate work across locations and time zones, and international employment platforms (like Deel) have made it considerably easier to build teams across borders. As a result, for much of our day-to-day operational work, physical proximity is no longer a prerequisite for effective collaboration.

Yet there is one area where many organizations still hesitate: creative and strategic collaboration. When defining company values, identifying USPs, developing a business case, solving a complex problem or exploring an innovation opportunity, our instinct is often to bring everybody together. Flights are booked, hotel rooms reserved and calendars blocked for a one- or two-day workshop. There are good reasons for doing so. Physical interaction makes it easier to read body language, spontaneous conversations happen naturally and taking people away from their normal workplace creates focus and shared energy. It can also strengthen relationships and team spirit, particularly for teams that rarely meet face-to-face.

But there is a significant price attached to that experience. There are the obvious travel, hotel and venue costs, but there is also the less visible cost of people’s time. A one-day workshop can easily become a two- or three-day commitment when international travel is involved. More importantly, a successful workshop is not necessarily a productive workshop. Everyone may leave the room energized, carrying photographs of colorful walls covered in sticky notes, only to return to their normal responsibilities the following morning. Two weeks later, remarkably little may have happened. The problem is therefore not simply whether a workshop should be physical or remote. A more interesting question is: how can we make creative workshops shorter, more focused and more outcome-driven?

Remote collaboration can actually force us to rethink the traditional workshop format. Trying to reproduce an eight-hour physical brainstorming session on a video call is almost guaranteed to fail. Attention spans are shorter online and video interaction is mentally exhausting. Instead of one full-day workshop, it is often more effective to organize several focused sessions of approximately 60 to 120 minutes. This has an additional advantage: the time between sessions can become part of the creative process. Participants can research, reflect, validate assumptions or develop ideas individually before bringing them back to the group. In other words, remote brainstorming does not have to mean doing the same workshop through a webcam. It can mean designing a better process.

That process should combine synchronous and asynchronous collaboration. Not everything requires ten people to be present at exactly the same moment. Before a workshop, participants can receive the problem statement, background information and relevant data and contribute their initial ideas independently. Those contributions can then become the starting point for a shorter live session focused on discussion, prioritization and decision-making. Afterwards, decisions, owners and actions can again be handled asynchronously. The valuable synchronous time is reserved for the activities where human interaction genuinely adds value.

This also helps solve one of the weaknesses of traditional brainstorming. In a physical room, the loudest or most senior participants can unintentionally dominate the discussion. Giving people time to contribute ideas individually before discussing them collectively can create a more inclusive and diverse idea pool. Someone who needs twenty minutes to think through a problem should not automatically have less influence than someone who can formulate an opinion within twenty seconds. Well-designed asynchronous preparation can therefore complement rather than weaken the creativity of the group.

The live sessions themselves require a different rhythm. In a physical workshop, a facilitator can immediately see when attention is fading, someone looks confused or two participants want to contribute. Online, much of that body language disappears or becomes harder to interpret. Interaction therefore needs to be much more deliberate. Polls, virtual whiteboards, breakout rooms, voting, chat, quick reactions and regular questions can keep participants actively involved. A useful principle is to create some form of interaction every few minutes rather than allowing one person to speak for extended periods. For larger or strategically important sessions, having two facilitators can also be extremely effective: one leads the discussion while the other monitors chat, questions, timing and participation.

Some basic meeting discipline becomes even more important remotely. Participants should treat a creative session as if they were physically sitting in a workshop room: close email, silence notifications and put the phone aside. Cameras should generally remain on during interactive discussions because facial expressions provide valuable feedback that would otherwise disappear. Good audio matters even more than perfect video, making a headset or decent microphone a worthwhile investment. Simple conventions such as raising a digital hand, muting when necessary and agreeing beforehand whether a session may be recorded remove friction and make interaction more natural. Remote etiquette may sound trivial, but collectively these small behaviors determine whether participants feel that they are in a workshop or merely listening to another video call while answering emails.

Tooling matters too, but perhaps less than we sometimes think. There is no shortage of digital whiteboards, collaboration platforms, polling applications and idea-management tools. The temptation is to solve remote collaboration by introducing yet another platform. The better question is whether the technology supports the process without becoming the process. Participants should spend their mental energy thinking about the problem, not figuring out which button creates a virtual sticky note. The best tool is often simply the one that everybody can use comfortably and that captures ideas and decisions in a form that remains accessible after the session.

And that last point may be the most important. Whether a workshop happens in Brussels, London, Singapore or on a video call, its value should ultimately be measured by what happens afterwards. A workshop should end with more than ideas. Promising concepts need owners, decisions need to be documented, assumptions need to be tested and next steps need deadlines. Short follow-up sessions or asynchronous check-ins can maintain momentum without filling everybody’s calendar with yet another recurring meeting. The objective should not be to maximize collaboration time, but to maximize progress resulting from collaboration.

Physical workshops will certainly not disappear, nor should they. Meeting colleagues in person creates relationships, trust and spontaneous interactions that remain difficult to reproduce digitally. For major strategic moments or when a new team needs to build strong relationships, bringing people together can be well worth the investment. But physical presence should become a conscious choice rather than a default assumption. The question should no longer be, “Can we possibly do this remotely?” but rather, “Which parts of this process genuinely become better when we are together?”

Perhaps that is the real opportunity created by remote work. It forces us to reconsider not only where we collaborate, but how we collaborate. A successful remote brainstorming session is not an online copy of a physical workshop. It is shorter, carefully prepared, highly interactive, deliberately facilitated and intelligently combined with asynchronous work. Done well, it can reduce costs and scheduling complexity while creating something even more valuable: a clearer path from ideas to decisions, and from decisions to action.

Comments

Popular posts from this blog

Transforming the insurance sector to an Open API Ecosystem

1. Introduction "Open" has recently become a new buzzword in the financial services industry, i.e.   open data, open APIs, Open Banking, Open Insurance …​, but what does this new buzzword really mean? "Open" refers to the capability of companies to expose their services to the outside world, so that   external partners or even competitors   can use these services to bring added value to their customers. This trend is made possible by the technological evolution of   open APIs (Application Programming Interfaces), which are the   digital ports making this communication possible. Together companies, interconnected through open APIs, form a true   API ecosystem , offering best-of-breed customer experience, by combining the digital services offered by multiple companies. In the   technology sector   this evolution has been ongoing for multiple years (think about the travelling sector, allowing you to book any hotel online). An excelle...

RPA - The miracle solution for incumbent banks to bridge the automation gap with neo-banks?

Hypes and marketing buzz words are strongly present in the IT landscape. Often these are existing concepts, which have evolved technologically and are then renamed to a new term, as if it were a brand new technology or concept. If you want to understand and assess these new trends, it is important to   reduce the concepts to their essence and compare them with existing technologies , e.g. Integration (middleware) software   ensures that 2 separate applications or components can be integrated in an easy way. Of course, there is a huge evolution in the protocols, volumes of exchanged data, scalability, performance…​, but in essence the problem remains the same. Nonetheless, there have been multiple terms for integration software such as ETL, ESB, EAI, SOA, Service Mesh…​ Data storage software   ensures that data is stored in such a way that data is not lost and that there is some kind guaranteed consistency, maximum availability and scalability, easy retrieval...

IoT - Revolution or Evolution in the Financial Services Industry

1. The IoT hype We have all heard about the   "Internet of Things" (IoT)   as this revolutionary new technology, which will radically change our lives. But is it really such a revolution and will it really have an impact on the Financial Services Industry? To refresh our memory, the Internet of Things (IoT) refers to any   object , which is able to   collect data and communicate and share this information (like condition, geolocation…​)   over the internet . This communication will often occur between 2 objects (i.e. not involving any human), which is often referred to as Machine-to-Machine (M2M) communication. Well known examples are home thermostats, home security systems, fitness and health monitors, wearables…​ This all seems futuristic, but   smartphones, tablets and smartwatches   can also be considered as IoT devices. More importantly, beside these futuristic visions of IoT, the smartphone will most likely continue to be the cent...

PFM, BFM, Financial Butler, Financial Cockpit, Account Aggregator…​ - Will the cumbersome administrative tasks on your financials finally be taken over by your financial institution?

1. Introduction Personal Financial Management   (PFM) refers to the software that helps users manage their money (budget, save and spend money). Therefore, it is often also called   Digital Money Management . In other words, PFM tools   help customers make sense of their money , i.e. they help customers follow, classify, remain informed and manage their Personal Finances. Personal Finance   used to be (or still is) a time-consuming effort , where people would manually input all their income and expenses in a self-developed spreadsheet, which would gradually be extended with additional calculations. Already for more than 20 years,   several software vendors aim to give a solution to this , by providing applications, websites and/or apps. These tools were never massively adopted, since they still required a lot of manual interventions (manual input of income and expense transaction, manual mapping transactions to categories…​) and lacked an inte...

AI in Financial Services - A buzzword that is here to stay!

In a few of my most recent blogs I tried to   demystify some of the buzzwords   (like blockchain, Low- and No-Code platforms, RPA…​), which are commonly used in the financial services industry. These buzzwords often entail interesting innovations, but contrary to their promise, they are not silver bullets solving any problem. Another such buzzword is   AI   (or also referred to as Machine Learning, Deep Learning, Enforced Learning…​ - the difference between those terms put aside). Again this term is also seriously hyped, creating unrealistic expectations, but contrary to many other buzzwords, this is something I truly believe will have a much larger impact on the financial services industry than many other buzzwords. This opinion is backed by a study of McKinsey and PWC indicating that 72% of company leaders consider that AI will be the most competitive advantage of the future and that this technology will be the most disruptive force in the decades to come. Deep Lea...

A bank account - A concept of the past

Almost every recent article written about banking starts with the statement that the   banking industry is being disrupted   by new competitors, new innovations and new technologies. Although this statement is definitely true, the extend of the disruption can still be debated. Even the most innovative neo-banks still work with bank (current, saving, term and investment) accounts, cards (credit and debit), traditional credits, existing payment infrastructure…​ The user experience surrounding the origination and servicing of these products has dramatically improved (and will continue to evolve), but the underlying banking products are not really disrupted. You could argue that banking products are so intertwined with society and our way of thinking about finance, that they can’t be disrupted, but looking at those products you cannot ignore that they are far from an optimal solution in our current digital world. Let’s consider   cards   for example. Isn’t ...

From app to super-app to personal assistant

In July of this year,   KBC bank   (the 2nd largest bank in Belgium) surprised many people, including many of us working in the banking industry, with their announcement that they bought the rights to   broadcast the highlights of soccer matches   in Belgium via their mobile app (a service called "Goal alert"). The days following this announcement the news was filled with experts, some of them categorizing it as a brilliant move, others claiming that KBC should better focus on its core mission. Independent of whether it is a good or bad strategic decision (the future will tell), it is clearly part of a much larger strategy of KBC to   convert their banking app into a super-app (all-in-one app) . Today you can already buy mobility tickets and cinema tickets and use other third-party services (like Monizze, eBox, PayPal…​) within the KBC app. Furthermore, end of last year, KBC announced opening up their app also to non-customers allowing them to also use these thi...

Can Augmented Reality make daily banking a more pleasant experience?

With the   increased competition in the financial services landscape (between banks/insurers, but also of new entrants like FinTechs and Telcos), customers are demanding and expecting a more innovative and fluent digital user experience. Unfortunately, most banks and insurers, with their product-oriented online and mobile platforms, are not known for their pleasant and fluent user experience. The   trend towards customer oriented services , like personal financial management (with functions like budget management, expense categorization, saving goals…​) and robo-advise, is already a big step in the right direction, but even then, managing financials is still considered to be a boring intangible and complex task for most people. Virtual (VR) and augmented reality (AR)   could bring a solution. These technologies provide a user experience which is   more intuitive, personalised and pleasant , as they introduce an element of   gamification   to t...

Marketplaces in the financial industry - Here to stay?

Marketplaces are   hip and trendy   on the internet and will likely evolve even more in the near future. In some markets (like food delivery, transportation, commerce, holiday…​) they already represent double digit market shares (e.g. in 2018 $1.86 trillion was spent globally on the top 100 online marketplaces), but for the financial services sector, their impact (even though there are a few unicorn FinTechs in this space) on the industry is still limited. Any form of   intermediation   (travel agents, taxi dispatchers…​) will likely be replaced by a modern, digital and more direct equivalent, i.e. a digital marketplace. As the business of banks is exactly the intermediation between people having excess money and people needing money, the financial services sector will be significantly impacted. Furthermore, marketplaces are strongly intertwined with other concepts like the   gig-economy, the sharing-economy and the API-economy . All these trends will ultimately...

Calculation engines in Financial Services - A key differentiator in the business strategy

All business processes in the banking industry contain quite some specific business logic. Rather than coding this aggregated in one business application, it is wise to setup separate components for this logic. These components we will refer to as   financial engines   in this blog. Usually these engines can be quite easily isolated, as they receive a well-defined input and provide a well-defined output and typically don’t execute themselves any operational data manipulations (thus avoiding the data segregation issues which are probably the most complex issues to solve in a microservices architecture). These engines can manage the orchestration of the workflow (workflow engines), the characteristics of products (product engines), the next-best-offer/recommended products (recommendation engines), the generation of output notifications (notification engines - cfr. my blog " Notification management - Don’t underestimate its importance and complexity " -   https://bankloch.bl...